Telephony & availability
Make business calls and see when colleagues are available. A follow-up question reaches the right person faster.
Wildix x Proforall · Certified partner
Be reachable when it
matters most.
Every conversation is an opportunity. Bring telephony, video, and chat together on one platform that connects your employees and customers.
Request Wildix consultingWILDIX IN EVERYDAY WORKExample workflows
One inquiry. A great first impression.
- 01
Answer the call
A customer reaches your company.
- 02
See availability
Your team sees who is available to answer the question.
- 03
Connect the right person
The right contact takes over.
↗ Less call forwarding. More personal service.
Different places. One shared workday.
- 01
Coordinate in chat
A colleague working from home has a question.
- 02
Move into a conversation
The message becomes an audio or video call.
- 03
Share the screen
The team looks at the task together.
↗ Shorter coordination, even across locations.
More conversation. Less searching.
- 01
Open the contact
Use customer information in the connected CRM.
- 02
Start the conversation
Bring communication and customer work together.
- 03
Continue working together
Coordinate the next steps with the team.
↗ More context in customer conversations. We will assess the right CRM integration with you.
What is Wildix?
More than telephony.
Your shared connection.
Wildix combines business telephony, chat, video calls, and collaboration in one platform. Your team can use it in the browser or on the go with the app.
Chat & presence
Resolve quick questions directly within the team. Presence status helps you see when a conversation is a good fit.
Video & screen sharing
Discuss a topic together and share content. External guests can also join via a browser link.
Mobile & working from home
Stay connected through browsers and mobile apps. For teams whose work does not happen at a single desk.
CRM & existing software
Connect communication with business applications. We assess which integration is useful and available based on your systems.
Call overview
Analytics can help you better assess call volumes and availability, and improve workforce planning.
Features and integrations depend on the Wildix solution selected, the licenses, and your environment. Together, we clarify what you need.
What does this bring to your business?
Small sources of friction.
A big impact on daily work.
More time for customers.
When people spend less time switching between tools and searching for contacts, they can focus more fully on the conversation.
One team instead of isolated islands.
Office, field staff, and home workers use shared communication channels. Coordination becomes easier and knowledge flows more effectively.
Tailored to your needs.
Start with the processes that cost time today: customer inquiries, internal questions, or distributed work. From there, we develop the right scope.
Your path to Wildix
New communication.
Introduced properly.
Together, we clarify how your business communicates and what should improve. This creates a solution that fits your processes.
01
Analysis & consulting
Understand existing telephony, ways of working, and goals.
02
Planning & migration
Prepare the transition in a structured way and bring your team along.
03
Operations & support
Keep a personal point of contact for your communications.
Frequently asked questions
Good to know.
Before you get started.
Is Wildix also suitable for a small business?
Your everyday work is the deciding factor: do several people need to answer customer inquiries, do you work in different locations, or do you use many separate communication tools? Then it is worth taking a closer look at your requirements and costs together.
Do we need new phones?
Not every workstation needs a desk phone: communication is also possible through a browser and headset. We check existing devices and their compatibility during planning.
How does working from home work?
Wildix provides browser-based communication and mobile apps. You need a suitable internet connection, the right access credentials, and, depending on how you work, a headset. We tailor the setup to your workstations.
How does switching over work?
We record phone numbers, devices, and processes, plan the migration, and discuss the rollout with your team. Number porting, timing, and possible interruptions are clarified with the providers involved beforehand.
What does the solution cost?
This depends, among other things, on users, features, devices, and integrations. After a conversation, you will receive an assessment tailored to your needs.
Good collaboration starts with a conversation